Shipping policy

Aurova Shipping Policy

1,000+ Confident Smiles. Discreetly Delivered.

Welcome to Aurova, where precision care meets thoughtful delivery. Below you'll find everything you need to know about how we ship your Aurova Pro device, replacement tips, and care essentials to your doorstep — discreetly, reliably, and on your terms.

Where We Ship

  • Contiguous U.S. (48 states): We currently ship to all lower-48 states.
  • Not yet available: Hawaii (HI), Alaska (AK), APO/FPO military addresses, and international destinations. We're expanding internationally soon.

Tip: If you're planning a move or a trip, please place your order with enough lead time so your Aurova Pro arrives before you go.

Shipping Options

Standard Shipping

  • Carriers: UNIUNI, USPS, Amazon Shipping, UPS Ground, or FedEx Ground
  • Estimated Delivery: 3–7 business days after your order ships
  • Cost: $10 for orders under $100 (order total before tax/discounts)
  • Free Shipping: Orders $100+ ship free via Standard

We automatically select the best carrier for your address to keep things fast and reliable.

Order Processing & Cutoffs

  • Processing time: 3–5 business days (Monday–Friday, excluding holidays)
  • Daily cutoff: Orders placed after 2:00 PM ET begin processing on the next business day
  • High-volume seasons: During holidays or major sales, processing can take a bit longer — we'll keep you updated via email

"Business days" do not include weekends or U.S. federal holidays.

Discreet Packaging

We understand that what you order from Aurova is personal. That's why every order ships in:

  • Plain, unmarked exterior packaging — no logos, no product description visible from the outside
  • Shipping label reads "Aurova" only — no mention of the product category
  • Credit card statements show "AUROVA*ECOM" — discreet on shared accounts

You handle this on your own terms. We just make sure it gets to you cleanly.

Address Accuracy & Changes

  • Please double-check your shipping address at checkout.
  • If you need to change or cancel an order, email contact@tryaurova.com immediately. We'll do our best, but once fulfillment begins, changes aren't guaranteed.
  • We cannot reroute packages after they've shipped.

Delivery Expectations & Delays

  • Delivery timelines are estimates, not guarantees. Weather events, carrier capacity, and local conditions may affect transit times.
  • Aurova isn't responsible for delays caused by carriers or by incomplete/incorrect addresses provided at checkout.
  • Shipping may require additional time during/after holidays or severe weather.

P.O. Boxes & Special Addresses

  • P.O. Boxes: We can often deliver via USPS, but not all carriers support P.O. Boxes. If unavailable, please provide a physical street address.
  • APO/FPO/DPO: Not currently supported.

Split Shipments

If your order contains multiple items (for example, the Aurova Pro Kit plus a replacement tip pack), we may ship from different facilities for faster delivery. You'll receive separate tracking emails if your order ships in more than one package.

Order Tracking

  • You'll receive a tracking link by email as soon as your order ships.
  • Don't see it (and checked spam/junk)? Contact our Customer Experience Team at contact@tryaurova.com and we'll resend it.

Lost, Damaged, or "Delivered" But Not Received

  • Damaged on arrival: Please email contact@tryaurova.com within 48 hours of delivery with your order number and clear photos of the packaging and product.
  • Marked delivered but missing: Check with neighbors, building management, mailrooms, and the carrier's proof of delivery/GPS scan. If the package still can't be located after 24–48 hours, contact us — we'll help investigate with the carrier.
  • Stolen packages: We'll do our best to assist, but replacements for theft can't be guaranteed. For higher-value orders, we may require a signature on delivery at our discretion.

Refused, Undeliverable, or Returned-to-Sender Packages

If your package is returned due to an incorrect address or repeated failed delivery attempts, we'll issue a refund minus the original shipping cost once it's received back at our facility. Reshipments may require an additional shipping fee.

If your item is damaged or marked delivered but not received, you must contact us within 7 days at contact@tryaurova.com to properly investigate your delivery. If you do not contact us within 7 days, we cannot be responsible for any lost, stolen, or damaged items.

Sustainability & Packaging

We take care not just in what we make, but in how we deliver it. Our packaging is designed to protect your Aurova Pro while reducing waste — because better care should feel good for you and for the planet.

Need Help?

Our team is here to make sure your experience stays as confident as your smile.

Email: contact@tryaurova.com Website: www.tryaurova.com

We typically respond within 24 hours, Monday through Friday.

Aurova — Visual Tonsil Care · The ClearCrypt™ System